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Returns Policy.
The Great Outdoor American Trading Company Return Policy.
100% Hassle-Free Returns. Have it your way! Replacement of Product or Refund Money
If the product is damaged upon arrival, please contact our friendly customer service team as soon as possible, preferably within 5-days of delivery at support@AmericanTradingCo.com Please include “Damaged in Transit” and your “Order Number” on the subject line. Include a picture of the damage if possible. We will provide return shipping materials and a free-shipping label to you to return our product(s). Please send back the damaged Product(s) in the original packaging. Kite Products will provide a replacement item, store credit or full-refund.
If you are unhappy with the performance of any of our products, please contact our friendly customer service team within 45-days at support@AmericanTradingCo.com and include “Make Me Happy” along with your “Order Number” on the subject line. Please send back the Product(s) in the original packaging. We will provide shipping materials and a free-shipping label to you to return our product(s) and provide a replacement products shipment or full-refund.
We process refunds, returns and ship replacement units.